In the UK, the number you call determines the call charges, as does your phone or mobile service provider and whether you are calling from a landline, payphone or a mobile. International call charges will differ from local ones, and are worth checking separately.
We know that the charges for calling service numbers (for example, when trying to contact certain companies or organisations, or use directory enquiries) can sometimes be difficult to find, so we’ve provided the answer for you.
When you dial an 0844 number, you are calling a business-rate number (usually numbers starting with 08, 09 or 118) and will be charged accordingly. You will pay up to 7p and your mobile company’s access charge just as you would on your landline. The access charge is charged in pence per minute to your mobile service provider, and will appear separately on your contract and phone bill.
It’s a good idea to check whether your phone package or contract allows you to dial certain numbers for free – to do this, simply call or email your phone provider.
Note that the above charge is approximate and subject to change – for the actual cost, contact your mobile service provider, or find out more below: