24/7 UK-based
customer care

Access to over
1 million numbers

disaster recovery

Easily route calls directly to your mobile


Number Supermarket has a portfolio of complimentary telephone features ready for you. These features range from ‘one-click’ disaster recovery and IVR facilities through to real-time number management and out-of-hours messaging. One thing you also get is dedicated customer care, 24-hours a day, 7-days a week.

IVR Auto-attendant Functionality IVR Auto-attendant Functionality

  • Providing an automated answering, menu and call management solution – whether callers are contacting you via landline or mobile
  • Redirection of calls to pre-established people, departments or locations – reducing congestion and enhancing the customer care your callers receive
  • No extra equipment hardware or software required
  • Personalised audio can be implemented to reflect your brand and script
  • Easy management, especially during heavy telephone traffic periods – so, you never miss a call

Web Management & Reporting Web Management & Reporting

  • Real-time reporting illustrates call volume, successful/unsuccessful calls, call duration, average answering time & more…
  • Convenient online management of numbers and call configuration
  • Accessible at any time and from anywhere via any web browser or Smartphone App
  • Fingertip disaster recovery control
  • Easy access to recorded voicemail, calls and faxes
  • Swift connection to numbers and services
  • Simple management of audio messaging e.g. instant amendments to scripts in response to specific situations

Call Queue Call Queue

  • Ideal call management especially in times of heavy call traffic
  • Queuing off-net means you do not use your valuable capacity – ensuring calls never get missed
  • Network based – no extra hardware or software equipment required
  • A real-time call waiting report sent directly to your online portal
  • Audio personalised to suit your message and branding. You can also choose from a portfolio of pre-recorded messages and licensed on-hold music
  • Multi-call handling without any engaged tones
  • Facilities indicating a caller’s position in the queue are readily available

Call Recording Call Recording

  • Incoming and outbound calls via landline or mobile can easily get recorded. This option includes a choice of inbound-only or outbound-only options
  • No extra hardware or software equipment required
  • Operational across multiple sites including offices and homes
  • Off-net storage is available spanning between a month up to 7 years
  • Delivery of calls to your server via FTP
  • Provides a useful staff training tool, especially in cases of dispute or compliance
  • Simple ‘on & off’ functionality ensures easy and cost-effective operation
  • Fixed fees get set at a rate of 0.75p per minute – that’s a mere ¾ of a penny

Time & Date Plan Time & Date Plan

  • Built to time-specific or weekday-specific periods
  • Establish opening and closing times for your business
  • Pre-set Bank Holiday, Easter and Christmas plans are easily implemented
  • No extra hardware or software equipment required
  • Adjustments can be efficiently made online or via iPhone App (including Android)
  • Operational across multiple sites including offices and homes

Hunt Group Hunt Group

  • Pre-established destinations provide locations to route calls waiting to get answered
  • Unanswered or engaged calls get swiftly transferred to the next destination number
  • Ring times can be adjusted to suit your bespoke needs
  • No extra telephone hardware or software equipment required
  • Operational across multiple sites including offices and homes
  • Even call distribution through linear or cyclic arrangement

Multi-Phone Multi-Phone

  • Utilising several telephones for optimum efficiency
  • All calls can get directed to several mobiles or landline phone destinations – enabling them to be answered as efficiently as possible
  • Loan workers can direct calls to home lines, offices and mobiles, all at the same time – guaranteeing calls are never missed
  • An ideal solution for busy times or campaign-specific periods

Mid Call Transfer Mid Call Transfer

  • Efficient transfer of answered calls to a third party
  • Easy transfer of calls to worldwide numbers
  • No extra phone hardware or software equipment required
  • Operational across numerous sites and offices
  • Frees phone lines for future incoming calls
  • Boosts customer service with efficient call handling

Voicemail – Voice2Email Voicemail – Voice2Email

  • Greet callers in a professional way, providing personal messages for unanswered calls
  • No need for additional hardware
  • Network-based functionality takes messages when you are unable to answer the phone
  • All recorded messages are converted into Wav files and instantly emailed to a designated email address – these can get opened and listened to via PC or Smartphone
  • Message delivery to your email or server
  • Remote message recovery – wherever you are

Ratio Call Plan Ratio Call Plan

  • Sharing of incoming calls across multiple destination numbers working on a percentage or ratio basis
  • Enables even call distribution across staff and departments
  • Operational across multiple sites including offices and homes
  • No extra phone hardware or software equipment required
  • Ring times are easily adjustable to accommodate varying requirements

Disaster Recovery – Business Continuity Disaster Recovery – Business Continuity

  • Redirection of calls to pre-established people, departments or locations within seconds
  • Providing ‘one click’ disaster recovery solutions, operated via you or by the Number Supermarket team
  • Emergency back-up systems switch incoming calls to alternative lines, locations or mobiles – vital in times of emergency, ensuring no disruption to caller services
  • Keeps callers informed with pre-recorded emergency phone messages, which can be quickly amended to suit any situation
  • Convenient voicemail gives callers the opportunity to leave essential messages – guaranteeing you never miss a call
  • Remote operation means you have complete control, from a PC or Smartphone – wherever you are based

Area Call Plan Area Call Plan

  • One main 03 or 08 telephone number has the capability to service all sites
  • Efficient distribution of phone calls to a caller’s local branch or office
  • Utilising one convenient and memorable number as a easily identifiable marketing tool – nationwide
  • Innovative heat maps highlight where landline and mobile calls are coming from. That means you can strategically plan campaigns and allocate marketing budgets more effectively

Out-Of-Hours Messaging Out-Of-Hours Messaging

  • Any messages will be received and sent as a WAV file to a designated email address – these can be opened and listened to via PC or Smartphone
  • Personalised messaging can be created to communicate your services and reinforce your branding
  • Out-of-hours phone calls may be greeted with a personal message, advertising opening times and office hours – keeping callers informed right around the clock

Pre-Connection Greeting Pre-Connection Greeting

  • Personalised messaging can be created to communicate your services and reinforce your branding – providing a welcoming and professional first impression
  • Messages can be adapted to suit services, seasonal events or bespoke issues
  • No additional telephone hardware is required
  • Provides callers with the confirmation that they have contacted the correct company

Call Whisper Call Whisper

  • Boosts discretional call handling with the use of subtle messaging – heard by the answering party only and not the caller
  • Handy caller ID means you can ascertain which number the call has come from. This can the adapted to suit multiple campaign-specific calls – ensuring customers are managed accordingly and greeted in the correct manner
  • Real-time monitoring allows you to assess and track advertising response

Number Display Number Display

  • Available via mobile or landline for ease of use and monitoring
  • Enables efficient allocation of calls to the relevant department
  • Provides clear visibility of which campaign-specific calls are incoming – ensuring customers are managed accordingly and greeted in the correct manner

iPhone App (& Android) iPhone App (& Android)

  • Allowing activation of ‘disaster recovery’ even on-the-move
  • Convenient online management, allows easy call routing configuration and swift changes to settings
  • Destination numbers, hunt groups and time settings can be effortlessly amended
  • Enables access to voicemail, recorded calls and emails – wherever you are based
  • Call activity summarised in near real time – enabling you to ascertain where your customers are calling from and at what time. This marketing information is invaluable when forward planning and allocating budgets
  • Operational information is available, informing you of the busiest time of day, missed calls and more

Fax2Email Fax2Email

  • Provides a ‘paper-free’ inbound fax solution
  • All inbound faxes are delivered as a PDFs to designated email addresses
  • PDF’s can be attached simply and quickly – no hassle
  • Simple electronic archiving means no more scanning or filing of paper records

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