Features

Number Supermarket has a portfolio of complimentary telephone features ready for you. These features range from ‘one-click’ disaster recovery and IVR facilities through to real-time number management and out-of-hours messaging. One thing you also get is dedicated customer care, 24-hours a day, 7-days a week.

IVR Auto-attendant Functionality

Providing an automated answering, menu and call management solution – whether callers are contacting you via landline or mobile
Redirection of calls to pre-established people, departments or locations – reducing congestion and enhancing the customer care your callers receive
No extra equipment hardware or software required
Personalised audio can be implemented to reflect your brand and script
Easy management, especially during heavy telephone traffic periods – so, you never miss a call

Web Management & Reporting

Real-time reporting illustrates call volume, successful/unsuccessful calls, call duration, average answering time & more…
Convenient online management of numbers and call configuration
Accessible at any time and from anywhere via any web browser or Smartphone App
Fingertip disaster recovery control
Easy access to recorded voicemail, calls and faxes
Swift connection to numbers and services
Simple management of audio messaging e.g. instant amendments to scripts in response to specific situations

Call Queue

Ideal call management especially in times of heavy call traffic
Queuing off-net means you do not use your valuable capacity – ensuring calls never get missed
Network based – no extra hardware or software equipment required
A real-time call waiting report sent directly to your online portal
Audio personalised to suit your message and branding. You can also choose from a portfolio of pre-recorded messages and licensed on-hold music
Multi-call handling without any engaged tones
Facilities indicating a caller’s position in the queue are readily available

Call Recording

Incoming and outbound calls via landline or mobile can easily get recorded. This option includes a choice of inbound-only or outbound-only options
No extra hardware or software equipment required
Operational across multiple sites including offices and homes
Off-net storage is available spanning between a month up to 7 years
Delivery of calls to your server via FTP
Provides a useful staff training tool, especially in cases of dispute or compliance
Simple ‘on & off’ functionality ensures easy and cost-effective operation
Fixed fees get set at a rate of 0.75p per minute – that’s a mere ¾ of a penny

Time & Date Plan

Built to time-specific or weekday-specific periods
Establish opening and closing times for your business
Pre-set Bank Holiday, Easter and Christmas plans are easily implemented
No extra hardware or software equipment required
Adjustments can be efficiently made online or via iPhone App (including Android)
Operational across multiple sites including offices and homes

Hunt Group

Pre-established destinations provide locations to route calls waiting to get answered
Unanswered or engaged calls get swiftly transferred to the next destination number
Ring times can be adjusted to suit your bespoke needs
No extra telephone hardware or software equipment required
Operational across multiple sites including offices and homes
Even call distribution through linear or cyclic arrangement

Multi-Phone

Utilising several telephones for optimum efficiency
All calls can get directed to several mobiles or landline phone destinations – enabling them to be answered as efficiently as possible
Loan workers can direct calls to home lines, offices and mobiles, all at the same time – guaranteeing calls are never missed
An ideal solution for busy times or campaign-specific periods

Mid Call Transfer

Efficient transfer of answered calls to a third party
Easy transfer of calls to worldwide numbers
No extra phone hardware or software equipment required
Operational across numerous sites and offices
Frees phone lines for future incoming calls
Boosts customer service with efficient call handling

Voicemail – Voice2Email

Greet callers in a professional way, providing personal messages for unanswered calls
No need for additional hardware
Network-based functionality takes messages when you are unable to answer the phone
All recorded messages are converted into Wav files and instantly emailed to a designated email address – these can get opened and listened to via PC or Smartphone
Message delivery to your email or server
Remote message recovery – wherever you are

Ratio Call Plan

Sharing of incoming calls across multiple destination numbers working on a percentage or ratio basis
Enables even call distribution across staff and departments
Operational across multiple sites including offices and homes
No extra phone hardware or software equipment required
Ring times are easily adjustable to accommodate varying requirements

Disaster Recovery – Business Continuity

Redirection of calls to pre-established people, departments or locations within seconds
Providing ‘one click’ disaster recovery solutions, operated via you or by the Number Supermarket team
Emergency back-up systems switch incoming calls to alternative lines, locations or mobiles – vital in times of emergency, ensuring no disruption to caller services
Keeps callers informed with pre-recorded emergency phone messages, which can be quickly amended to suit any situation
Convenient voicemail gives callers the opportunity to leave essential messages – guaranteeing you never miss a call
Remote operation means you have complete control, from a PC or Smartphone – wherever you are based

Area Call Plan

One main 03 or 08 telephone number has the capability to service all sites
Efficient distribution of phone calls to a caller’s local branch or office
Utilising one convenient and memorable number as a easily identifiable marketing tool – nationwide
Innovative heat maps highlight where landline and mobile calls are coming from. That means you can strategically plan campaigns and allocate marketing budgets more effectively

Out-Of-Hours Messaging

Any messages will be received and sent as a WAV file to a designated email address – these can be opened and listened to via PC or Smartphone
Personalised messaging can be created to communicate your services and reinforce your branding
Out-of-hours phone calls may be greeted with a personal message, advertising opening times and office hours – keeping callers informed right around the clock

Pre-Connection Greeting

Personalised messaging can be created to communicate your services and reinforce your branding – providing a welcoming and professional first impression
Messages can be adapted to suit services, seasonal events or bespoke issues
No additional telephone hardware is required
Provides callers with the confirmation that they have contacted the correct company

Call Whisper

Boosts discretional call handling with the use of subtle messaging – heard by the answering party only and not the caller
Handy caller ID means you can ascertain which number the call has come from. This can the adapted to suit multiple campaign-specific calls – ensuring customers are managed accordingly and greeted in the correct manner
Real-time monitoring allows you to assess and track advertising response

Number Display

Available via mobile or landline for ease of use and monitoring
Enables efficient allocation of calls to the relevant department
Provides clear visibility of which campaign-specific calls are incoming – ensuring customers are managed accordingly and greeted in the correct manner

iPhone App (& Android)

Allowing activation of ‘disaster recovery’ even on-the-move
Convenient online management, allows easy call routing configuration and swift changes to settings
Destination numbers, hunt groups and time settings can be effortlessly amended
Enables access to voicemail, recorded calls and emails – wherever you are based
Call activity summarised in near real time – enabling you to ascertain where your customers are calling from and at what time. This marketing information is invaluable when forward planning and allocating budgets
Operational information is available, informing you of the busiest time of day, missed calls and more

Fax2Email

Provides a ‘paper-free’ inbound fax solution
All inbound faxes are delivered as a PDFs to designated email addresses
PDF’s can be attached simply and quickly – no hassle
Simple electronic archiving means no more scanning or filing of paper records

Ready to choose your new number?

Get Started