‘The Works’ package is bursting with call features, from ‘one-click’ disaster recovery & multi-option caller menus to real-time number management & out-of-hours schedules – all with no extra equipment needed.
Features
Ensure you never miss a call with:
IVR Auto-Attendant Functionality
Direct callers via an options menu to pre-established people, departments or locations – reducing congestion & enhancing customer care.
- FREE to set up
- FREE on ‘theWORKS’ or £9.99pm on ‘Solo’
Ratio Call Plan
Share incoming calls across multiple destination numbers, on a % or ratio basis for even distribution across staff/depts. Operational across multiple sites, offices & remote workers.
- FREE to set up
- FREE on ‘theWORKS’ or £9.99pm on ‘Solo’
Call Queue
On-hold music, pre-recorded personalised messages, position in the queue notifications & real-time reports make this the ideal call management tool – especially during busy times.
- FREE to set up
- FREE on ‘theWORKS’ or £9.99pm on ‘Solo’
Call Recording
Record inbound/outbound calls across multiple sites (with secure 7 yr storage). Easy on/off functionality. Ideal for staff training, cases of dispute or compliance issues.
- FREE to set up
- FREE on ‘theWORKS’ or £9.99pm on ‘Solo’
Time & Date Plan
Real-time management of calls – 24/7 from any web browser / smartphone. Swift connection to numbers & services. Plan service routing up to a week in advance.
- FREE to set up
- FREE on ‘theWORKS’ or £9.99pm on ‘Solo’
Hunt Group
Route calls to pre-set destinations – swiftly transfer unanswered/engaged calls to the next available number. Get adjustable ring times & linear/cyclic call setup over multi sites.
- FREE to set up
- FREE on ‘theWORKS’ or £9.99pm on ‘Solo’
Multi-Phone
Use multiple phones to boost efficiency. Direct calls to various mobiles/landlines, including remote workers & office-based staff – ensuring that you never miss a call.
- FREE to set up
- FREE on ‘theWORKS’ or £9.99pm on ‘Solo’
Mid Call Transfer
Transfer answered calls to 3rd parties across many sites & offices (even globally).
Free up phone lines for other incoming calls, for more efficient customer service.
- FREE to set up
- FREE on ‘theWORKS’ or £9.99pm on ‘Solo’
Call Whisper
Discretional call handling with subtle messaging, heard by you only and not the caller – helping you to ascertain which number the call is from & ensuring customers are greeted correctly.
- FREE to set up
- FREE on ‘theWORKS’ or £9.99pm on ‘Solo’
Web Management & Reporting
Real-time reporting of call volume/duration, missed calls & average answering time.
24/7 online service management via smartphone or web browser.
- FREE to set up
- FREE on ‘theWORKS’ or £9.99pm on ‘Solo’
Disaster Recovery – Business Continuity
Redirect calls to pre-set people, departments or locations in seconds via ‘one click’ functionality. Emergency back-up switches calls to alternative lines & pre-recorded message updates.
- FREE to set up
- FREE on ‘theWORKS’ or £9.99pm on ‘Solo’
Area Call Plan
One main 03 or 08 phone number can service all sites, distributing calls to local branches/offices. Innovative heat maps show where mobile/landline calls are coming from – helping you plan campaigns & marketing budgets.
- FREE to set up
- FREE on ‘theWORKS’ or £9.99pm on ‘Solo’
Number Display
Available on mobile or landline, enables efficient monitoring and call allocation to relevant departments. Get clear visibility of any campaign-specific calls.
- FREE to set up
- FREE on ‘theWORKS’ or £9.99pm on ‘Solo’
Pre-Connection Greeting
Personalised messaging reinforces your branding – providing a welcoming & professional first impression. Adapt messages to suit services, seasonal events or issues.
- FREE to set up
- FREE on ‘theWORKS’ or £9.99pm on ‘Solo’
Voicemail – Voice2Email
Greet callers with a branded message. Callers’ voicemails are delivered (in real time) as audio files to designated email boxes. Essential when you can’t get to the phone.
- FREE to set up
- FREE on ‘theWORKS’ or £9.99pm on ‘Solo’
Out-Of-Hours Messaging
OOH messages are sent as audio files to designated email addresses on PC or Smartphones. Calls can be greeted with personal messages, advertising e.g. opening/office hours – keeping callers informed around the clock.
- FREE to set up
- FREE on ‘theWORKS’ or £9.99pm on ‘Solo’
iPhone App (& Android)
Our handy online portal allows easy call routing changes, feature activation, real-time call data access and disaster recovery 24/7 on iPhone & Android. Access voicemails & calls wherever you are. Perfect for forward planning & quick changes.
- FREE to set up
- FREE on ‘theWORKS’ or £9.99pm on ‘Solo’
Fax2Email
Enjoy a ‘paper-free’ inbound fax solution with inbound faxes delivered as PDFs to designated email addresses. Digital archiving means no more scanning or filing of paper records.
- FREE to set up
- FREE on ‘theWORKS’ or £9.99pm on ‘Solo’
