One of the main reasons why organisations choose to have non-geographic numbers as their contact numbers is because they wish to dynamically route the calls they receive via call-centres. Such numbers are usually opted for by large establishments or companies. One such example would be 0345, these numbers are one of the most commonly used 03 type of phone numbers in the UK – and there are lots of people who want to know about 0345 number call charges. Assigned as an alternative to the traditional 0845 or 087 prefixes, 0345 numbers are often categorised as ‘UK Wide’ numbers. This type of special landline-rate contact number is opted for by government bodies, the public sector, businesses, retailers, traders, financial organisations, charities, statutory bodies and so on.
One of the main reasons why this type of number is much preferred is because it is extremely versatile, i.e. it can be used for a wide range of activities be it for voting (in case of television shows), information or as helplines. Calls to traditional 080, 05 or 09 numbers were too expensive, which is why Ofcom, a highly popular communications regulator in the UK, introduced 0345 numbers. The solution was accepted well by people as it provided a much needed relief from calling chargeable numbers, i.e. numbers with 08 prefixes. Thanks to Ofcom, organisations could now have a single point of contact (on a national level) without their consumers or customers having to pay extra charges in order to get in touch with them.
Calling 0345 numbers – how much does it cost to call?
As far as the call cost is concerned, the charge for the calls made to 0345 numbers is no more than the national call rate to 02 or 01 numbers. Moreover, 0345 numbers count towards any inclusive minutes just the way 01 or 02 calls do. This means that if your phone tariff comes with inclusive calls to landlines then the calls you make to 0345 numbers would also be included in a similar fashion. This charge is applicable irrespective of whether an individual is making a call from a mobile, BT, payphone or fixed line number.
Calling 0345 numbers from mobile – call charges
One of the biggest advantages of 0345 numbers (from a caller’s point of view) is that revenue sharing is not allowed in this case. In other words, the dialed party or organisation does not receive a share of the amount paid by consumers for making a call to the number. This is why my businesses are buying 0345 numbers, which is one of the most popular and fastest growing ranges in the UK at the moment.
|Provider||Inside contracted landline minutes allowance||Outside contracted landline minutes allowance|
Calling 0345 numbers from landline – call charges
One of the important facts to note here is that 0345 numbers aren’t free to call, but they can be called without paying extra charges on a lot of phone tariffs. If your landline package offers ‘free minutes’ or similar discount schemes then it would be applicable for 0345 numbers. However, in order to have an idea of the exact call charges to such numbers you’ll need to get in touch with your phone line provider. Generally, individuals in the UK are charged 10p per minute when making calls to 0345 numbers. However, this can vary depending upon the time and day you’re making the call.
|Provider||Approximate peak cost|
|BT||12p/m + 21p set up charge|
In case of mobile phone users, the charge should not be more than a landline’s charge as per the law. If you have free minutes then calls made to a 0345 number will be balanced off from the ‘free minutes’ quota and there will be no additional charges accruing. Now, the type of mobile phone operator you use can also affect the call charges to 0345 numbers. Also, the time of call matters since daytime, evenings and weekends have different call rates. On an average, the cost for calling 0345 numbers from a mobile would be anywhere between 10-40 p per minute, however the price per minute can sometimes drop to as low as 3p!
Buy your 0345 number
Interested in buying your own 0345 number? Choose from the numbers below, or speak to a member of our team by calling 0330 332 0400 now.
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