Frequently Asked Questions About 0345 Numbers
How much does an 0345 number cost?
0345 numbers from Number Supermarket come with your first 2 months completely free, then from £14.99/mo + VAT on the Solo package. The Works package is £24.99/month + VAT and includes 3 numbers, 1,000 free inbound minutes a month, real-time reporting and 4 call features of your choice (for example call recording, IVR, hunt groups). Extra features on The Works are £9.99 a month + VAT each. You can also buy a number outright for a one-off payment of £497 + VAT. There is no set-up fee. Solo and The Works are 12-month minimum contracts.
Are 0345 numbers free to call?
0345 numbers are not free to call in the same way that 0800 freephone numbers are, but a call to an 0345 costs the same as calling 01 and 02 numbers: up to 16p a minute from landlines and 3p to 65p from mobiles, and may be free within the caller's call package (GOV.UK). Ofcom requires calls to 03 numbers (0300, 0330, 0333, 0345, 0370) to cost the same as calls to 01 and 02 numbers.
What area code is 0345?
0345 is not a geographic area code. It is a UK non-geographic number range introduced by Ofcom in 2007 (alongside 0300/0330/0333) to give businesses a national presence at standard landline call rates. 0345 numbers are not tied to any city or region, which is why they're popular with national businesses and SMBs serving customers across the whole UK.
Can I divert my 0345 number to a mobile?
Yes. When you buy an 0345 number from Number Supermarket, you can forward calls to any UK landline or mobile number. You can change your divert destination at any time through our online portal or smartphone app — useful for after-hours redirection, holiday cover, or routing different services to different teams.
How quickly can I get an 0345 number?
Your 0345 number is usually live the same day. You choose your number and select your package, and we call you before your number goes live. No engineers, no installations.
What features are included with an 0345 number?
Solo includes call forwarding. The Works includes 4 call features of your choice from 20+. Extra features on The Works are £9.99 a month + VAT each. With The Works, the options for your 0345 number include voicemail to email, call recording, call whisper, time-of-day routing, hunt groups and IVR auto-attendant.
Do I need special equipment for an 0345 number?
No. An 0345 number works with your existing phone setup. Calls are forwarded to whatever number you choose — office landline, mobile, or home phone. There is no hardware to install and no software required.
Can I keep my 0345 number if I switch provider?
Yes. Under Ofcom regulations, you have the right to port your 0345 number to any other provider. Porting usually takes 1–2 weeks, depending on the network. If you bought your 0345 number outright, it is yours.
Who uses 0345 numbers?
0345 numbers are used by businesses of all sizes across the UK that want a single national point of contact at standard landline call rates. They're especially popular with growing SMBs, customer service teams, property managers, professional services and any business that wants to project a modern, national presence without paying for an 0800 freephone or limiting themselves to a single geographic area code.
What's the difference between 0345 and 0800 numbers?
0800 is a freephone number — completely free for callers, business pays per-minute. 0345 is a national-rate number — caller pays standard landline rate (almost always included in their allowance), business pays a lower per-minute rate. Choose 0800 if free-to-call is critical for your audience (helplines, vulnerable customers, charities). Choose 0345 for modern professional services that want national presence with lower business call costs.