Protecting the identity of our referrers is paramount. That’s why we are not disclosing personal details within the following case study.
Refer, Earn, Enjoy (Repeat)…
Pass & Get Paid
About the Referrer
Our referrer enjoyed an incredible first month, earning considerably extra on top of his regular wage – he told us that’ ‘he had planned to treat his partner to the luxury holiday they always wanted’. Having a side hustle that pays just makes life that little bit easier.
Working for the UK arm of a virtual call answering service (renowned for professionalism), our referrer understood the need for customer satisfaction. Our referrer’s role is to provide excellent customer service support. This was limited without our extra call handling features and phone number options. This added a cherry on the top of his company’s service excellence – filling gaps in his daily resources.
Boosting services and flexibility for our referrer’s clients made his daily job much easier, alongside easily boosting his bank balance too.
The Challenge/Opportunity
Providing a core call answering service was easy for our referrer, it was supplying flexible business phone numbers and features which was the hard part. Yes, his employer provided business phone numbers but those numbers belonged to the employer and couldn’t be ported elsewhere should the need arise. You may have also been asked for portable / memorable phone numbers, with additional call features, which can become part of a client’s branding. As a specialist provider we handle all of the above daily, making regular daily call handling run much more smoothly. Passing the following struggles to us, knowing that we take care of the whole process, completely independent of his main work, is as he says it’s weight lifted with benefits.
Our referrer struggled with:
- Lack of number choice (particularly memorable numbers)
- Number porting
- No extra call features (to support any virtual call handling e.g. out of hours scheduling / IVR multi-option menus / bespoke audio messaging)
- No international business numbers
By putting his clients in touch with us we fixed all pain points for him and he didn’t have to worry about ongoing management. Pass and get paid was all he needed to do.
With numbers still routing to their call answering service OR extra features, his core sell continued to run seamlessly.
The Solution & Benefits
As the months have built up, so has our referrer’s income – now the equivalent of 20% his regular wage. More referrals definitely doesn’t mean more work, far from it. Our team handles all of the set up, configuration, maintenance and billing, leaving our referrer to focus on his main job. With happier customers too, his retention rate has also improved – making this a good call all round!
