Providing Worldwide Telecom Solutions for Global IT Partner ‘TD Synnex’

Who is TD Synnex?

Partners to the world’s entire technology ecosystem, TD Synnex’s ethos is underpinned by reliable communication. Their unsurpassed IT solutions, business process services, information technology products, and their reputation for building a more sustainable future have been recognized by various accolades. TD Synnex (formerly Tech Data / TechData UK) are trusted advisors to Google, IBM, Microsoft, and Dell Technologies, so they must remain in contact, wherever and whenever necessary.

Around 125,000 customers in over 100 countries depend on them, and it is our priority to keep their lines of communication running smoothly—not only with TD Synnex UK but also with TD Synnex USA and beyond. From cloud computing and analytics to software, security, and data insights, TD Synnex needed their technical expert engineers to be able to contact Head Office from literally anywhere worldwide.

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Vanity Numbers making your business truly memorable

What Was Their Initial Global and Local Number Order?

In February 2020, TD Synnex (formerly Tech Data) reached out for two UK local phone numbers (specifically in Bracknell). They were also looking for a reliable provider of international numbers as they have a workforce of 22,000 (including service desks and engineers) across 100+ countries.

International toll-free numbers were their requirement, but worldwide regional numbers were also available should the need arise. In addition to their UK numbers, their initial order was to obtain international virtual phone numbers for:

  • 1 Netherlands
  • 1 Denmark
  • 1 France
  • 1 Italy
  • 1 Switzerland

Smooth ordering, efficient activation, and disaster recovery were key. The numbers needed to be provided so that TD Synnex could configure communication services in real-time and make flexible changes as required. Due to international network requirements, different supporting documents would be needed for certain countries. Thankfully, we were there to handle the red tape, ensuring they didn’t have to.

What Was Our Solution?

As a Tier 1 comms provider, we work directly with the main networks to not only supply numbers but also to provide them at a competitive rate, supported by the latest technology.

From the initial inquiry and pricing to service activation and ongoing support, we ensured the required numbers were in place on time. Regarding the red tape associated with certain international networks and carriers, we managed the necessary documentation, ensuring all information was in place when and where it needed to be.

A single Tier 1 provider within the UK meant that TD Synnex’s UK Head Office had a reliable source for not only the international numbers required but also the network resilience and communications technology.

Making Life Simple in a World of Complexity

Maximizing IT solutions is what TD Synnex does best. They don’t need the headache of unreliable telecoms, and thankfully, providing robust telecom solutions is what we do best. From an initial order of 7 numbers, TD Synnex now has in excess of 40 numbers for countries from Portugal and Turkey to the Czech Republic, Poland, and Germany.

Once numbers have been supplied, our comprehensive portal (accessible via app or desktop) allows instant configuration changes and invaluable real-time data. That means TD Synnex always has ultimate control and visibility of their service. Moreover, with the ability to add specific team members to certain number setups, monitoring changes in real-time becomes effortless.

It is reassuring to us that clients such as TD Synnex can return to us time and time again to source not only the numbers they need but also the price, the technology, and ongoing service. Technical issues are reassuringly rare, but knowing that ‘disaster recovery’ is available at the click of a switch is paramount, especially for a brand with the world’s IT at its fingertips.

To find out how to get your global or local numbers (either regional or international toll-free), call 0330 332 0400.