What is Agent Ready?
Let’s take a closer look at what Agent Ready is and how it can help your business:
LOGGING IN & OUT
Available on iOS and Android devices, users can swipe in and out of hunt groups via their mobile phone. Once logged in calls are automatically directed – simple!
SCHEDULED LOGIN & LOGOUT
Agents can set up bespoke time schedules according to which hunt group they’re in then preset call availability via a handy diary.
Admins enjoy full management of agents’ performance and can even force them in and out of groups.
A real-time reporting suite shows up-to-the-minute stats such as the number of calls answered, highest call volumes and the busiest times of day.
"Amazing service, fantastic after care. Really know their stuff and the number and features available is perfect."Kirsty Allen
Lynn was fantastic…
"Lynn was fantastic with the set up of our systems, our new numbers were live in a matter of hours! Excellent service overall, highly recommend."Tim Sharp
"Great service, very fast to get live."Alison H.
You've probably heard of some of these great brands who have been using the Number Supermarket service:
Frequently Asked Questions
Some answers to our most commonly asked questions:
How many call handlers can use Agent Ready?
Agent Ready is limitless, so you can add as many users as
How long does it take to set up Agent Ready?
It all depends how many call handlers you want to add onto the system but typically set up takes no more than 1 day.
Can I monitor how calls are being dealt with?
Yes, Agent Ready also provides real-time stats showing calls answered & unanswered. It shows call duration too. Busy call periods can be identified making it easy to allocate the right amount of staff at the right time.
Do I need expensive equipment?
No, all you need is a Smartphone or PC – it really is that simple and inexpensive.
Can call schedules be created?
Agents can set up time schedules within every hunt group they are associated with using a handy weekly diary.